TAKOU operates as an independent design studio, not a fast-fashion warehouse. Every piece in our collection—from hand-inspected leather goods and travel accessories to artisanal apparel—is produced strictly to order in limited, numbered allocations.
Because we do not maintain excess warehouse surplus or mass-scale replacement inventory, all sales are final. We do not accept returns, refunds, or cancellations for change of mind, aesthetic preference, or ordering an incorrect size.
Please review our category-specific claim guidelines below prior to placing your order.
Studio Apparel & Trousers
(Includes Hoodies, Knit Sweaters, Denim Jackets, Woven Shirts, T-Shirts, Muscle Tanks, and Denim/Trousers)
Our apparel is individually cut, and dyed on demand through our technical production atelier.
Final Sale: Because each garment is custom-manufactured specifically for you upon checkout, we do not accept returns, refunds, or exchanges for buyer’s remorse or improper sizing selection.
Sizing Specifications: Detailed garment measurements, fabric weight (GSM), and fit profiles (boxy, H-line, loose, relaxed) are published directly on each product page. Please verify your exact measurements before purchasing.
Manufacturing Claims:
In the rare event an item arrives with an objective manufacturing defect (such as an incorrect garment size sent against your receipt, open seam failure, or structural tear), email info@georgiotakounakis.com within 5 days of delivery with photographic proof and the garment tag visible.
Approved apparel defects will receive TAKOU Store Credit or, when approved by our production partner, a remake (exchange) directly from the atelier facility.
Artisanal Characteristics: Intentional design details—including hand-distressed raw hems, vintage sunfade wash gradients, fabric slub, micro-grinding, and splatter patterns—are hallmarks of artisanal garment finishing and do not constitute manufacturing flaws.
Handcrafted Bags, Footwear & Leather Goods
(Includes Doctor Totes, Crossbody Bags, Luggage, Travel Accessories, High-Top Sneakers, and Resort Sandals)
Every bag, accessory, and pair of shoes is commissioned specifically upon order placement and subjected to rigorous individual quality inspection prior to studio release.
No Sizing Exchanges or Cash Refunds: Because our footwear and bags are manufactured on demand in limited production windows, we do not carry on-hand replacement inventory. We cannot accommodate instant size swaps or exchanges. Please consult the sizing guide and foot-measurement instructions carefully on the product page before checking out.
Verified Defects & Transit Damage:
If your piece arrives with a structural flaw, broken hardware, or verified shipping damage, you must notify our studio within 5 days of delivery at info@georgiotakounakis.com.
Please provide your order number, an explanation of the issue, and high-resolution photos clearly showing the flaw, packaging, and shipping label.
Resolution Process:
Due to bespoke production timelines, replacements cannot be expedited from stock.
Once a claim is submitted, evaluated, and approved by our team, resolution is issued exclusively via TAKOU Store Credit for the purchase value. Store credits are delivered digitally and do not expire.
Filing an Inquiry
Email: Send your request to info@georgiotakounakis.com with the subject:
CLAIM: Order #[Your Order Number] - [Product Name]
Include Required Documentation:
Full name and email address used at purchase
Clear, well-lit photos of the entire piece, the specific defect, and the shipping parcel label
Studio Review:
